Privacy Policy

Voicence respects your privacy and is committed to protecting our users' data. This Privacy Policy describes how we collect, use, store, and protect your information when you use our application.

1. Data We Collect

Recorded audio: Stored on your device. When you request a transcription, the file is sent to our servers and to the transcription service for that purpose only, and is deleted from our servers after processing. Transcripts and generated content: The transcript text and the materials generated from it, such as quizzes and flashcards, are stored on our servers, linked to your account, so the app can display them and generate new content. Account data: The app creates a user identifier without asking you to sign up. If you sign in with Google or Apple, we also store that account's email address. Your coin balance, purchase records and subscription status are linked to this identifier. Support messages and surveys: What you send us through the support form and the in-app satisfaction surveys. Usage data: Information such as usage metrics, in-app events and performance, collected through Firebase Analytics. Purchase information: Payments for subscriptions and one-time purchases (e.g., coins) are processed exclusively by the stores (Google Play and App Store); we keep only the purchase record and the subscription status. Technical and advertising identifiers: We may collect the device's advertising identifier (Android Advertising ID or IDFA, the latter only with your authorization on iOS), IP address, device model and operating system, and ad interaction data, which are needed for analytics and to display and measure ads through Google AdMob and the partner ad networks Meta Audience Network and Unity Ads.

2. How We Use Your Data

To process and transcribe your audio. To generate summaries, quizzes, flashcards and other content from your transcripts. To improve the app experience through usage metrics. To display and measure relevant ads (Google AdMob, Meta Audience Network and Unity Ads). To manage coins, subscriptions and in-app purchases. To respond to support requests.

3. Data Sharing

We do not sell or rent your personal data. We share data only with the services the app needs to work: Backend services: Firebase and Google Cloud, for authentication, storage and processing, and Amazon Web Services, for temporary storage of the audio during transcription. Transcription and artificial intelligence services: Speechmatics and OpenAI, which receive the audio to convert it into text and the transcript text to generate summaries, quizzes, flashcards and translations. Payment services: Google Play and App Store, for managing subscriptions and purchases. Advertising: Google AdMob, which selects each ad in an auction in which the partner networks Meta Audience Network (Meta Platforms) and Unity Ads (Unity Technologies) also take part; these partners may receive the advertising identifier, the IP address and technical device data to display and measure ads, in accordance with their own privacy policies (policies.google.com/privacy, facebook.com/privacy/policy and unity.com/legal/privacy-policy).

4. Data Retention

Audio sent for transcription: Deleted from our servers after processing. Transcripts, quizzes, flashcards, coin balance, subscription data, account email, support messages and survey responses: Kept while the account exists and deleted when you delete your account in the app. Records of purchases and of bonuses granted: Kept after the account is deleted, for payment reconciliation and fraud prevention. Metrics data: Retained in accordance with the Firebase Analytics retention policy. Payment information: Subject to the policies of the stores (Google Play and App Store).

5. International Data Transfer

Your data may be processed and stored on servers located outside Brazil, including providers such as Firebase, Google Cloud, Amazon Web Services, Speechmatics, OpenAI, Google AdMob, Meta and Unity. All transfers comply with the provisions of the LGPD (Brazil's General Data Protection Law) and use appropriate safeguards to protect your data.

6. User Rights

In accordance with the LGPD, you have the right to: Request access to, correction of, or deletion of your data. Revoke consents you have granted, including consent for personalized ads, under Settings > Privacy options in the app (when required in your region), in the iOS tracking permission, or by resetting the advertising ID in the device settings. Request information about how your data is processed. Object to the processing of data for specific purposes, when applicable. To exercise your rights, contact us as indicated in section 10. Contact.

7. Security

We adopt technical and organizational measures to protect your data, including: Encryption of data in transit. Integrity validation and protection with Firebase App Check. Continuous monitoring to prevent unauthorized access.

8. Purchases and Subscriptions

Payments for subscriptions and coins are processed directly by the Google Play and App Store stores. Voicence does not store payment data, such as card numbers, on its servers; it keeps only the purchase record and the subscription status.

9. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through notices within the application or on our website.

10. Contact

If you have questions, requests, or complaints about privacy and data protection, contact us: Email: voicence-support@voicenceapp.com